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General FAQ

Frequently Asked Questions

General FAQ

Is there an easy way to release an order on hold?
By what time do I need to order to receive my delivery tomorrow?
Why am I only able to see part of the screen on my monitor?
When printing an order confirmation, only the left part shows up, why?
How do I obtain my login information?
My order never arrived, what happened?
How do I return or exchange an item?
What is "your signature authority uses an unknown algorithm"?
Why do I get the message"Certificate Authority has expired"?
When I log in, why do I get the error "page cannot be displayed"?
What is a cost center, a purchase order number, or a desktop location?
What is the difference between a cart & a list?
What is a best value?
Why do I have to change my password?
I'm trying to type in my Login Name, but instead my cursor just jumps all over the screen?
I am supposed to have access to several addresses for shipping. How do I change the default choice?
Why is my order "on hold”? I did not place it on hold.
How do I get a catalog?
I cannot find "order tracking and history".
In "order history & tracking", what do the various order status mean?
What are the recommended web browsers for using our system?
What do the asterisks mean on the additional order information screen?
Why do I have to select the purchase now button to complete my order?

Super User FAQ

How can I place my shopping list on the Internet?

Q:Is there an easy way to release an order on hold?
A:If the order is ready to be processed and no further changes are required, you can go into order tracking or history. Find the box under the release column, click in the box, and a check mark will be displayed. Go to the bottom of the page and select release orders.
Q:By what time do I need to order to receive my delivery tomorrow?
A:Orders received by 15:30 p.m. local time are processed for next day delivery.
Q:Why am I only able to see part of the screen on my monitor?
A:There are settings in your browser that control the way your screen is displayed. If you utilize Microsoft Internet Explorer, you can change fonts under browser options: select View, select Fonts, and select Smallest. If you utilize Netscape Navigator 6.0, you can change the fonts under browser options: Options, select General Preferences, select Fonts tab, select Choose Font for Proportional Font, select a font size of 10 or 11, select OK, close remaining windows.
Q:When printing an order confirmation, only the left part shows up, why?
A:There are settings in your browser that control the printing function. If you utilize Microsoft Internet Explorer, you can change margins under browser printing options: select File, select Page Setup, change Margins (inches), Left to .25”, Right to .20”. If you would like, you can change the Top and Bottom to .25”.
Q:How do I obtain my login information?
A:Initially, your login information will be provided by either your account manager, or by a designated "super-user" within your company. If you forget your password or need it to be reset, the Customer Service Center can provide assistance in resetting the password and / or providing the login name (after the caller's identity is verified). You can call them at: 077-3265050
Q:My order never arrived, what happened?
A:Delivery tracking is handled by the Viking Office customer service center. You can reach them at: 077-3265050
Q:How do I return or exchange an item?
A:Returns & exchanges are handled by our customer service center. You can contact them at : 077-3265050
Q:What is "your signature authority uses an unknown algorithm"?
A:Your Internet Explorer or Netscape software's security certificate needs to be updated. This is usually handled by your internal technical support, MIS, or IS department. Updates can be found at the Microsoft or Netscape websites.
Q:Why do I get the message"Certificate Authority has expired"?
A:Your browser's certificate for access to secure sites has expired. Please contact your IS department to have the certificate deleted, or to have the browser upgraded.
Q:When I log in, why do I get the error "page cannot be displayed"?
A:Either your username or password has been entered incorrectly, or there may be an issue with your Internet connection. Please check the typing of your information and try again. Be sure the Internet address you are attempting to login to is: online.vikingoffice.nl (note * there are no leading WWW in our web address).
Q:What is a cost center, a purchase order number, or a desktop location?
A:Theses fields may or may not be required by your company. If there is an asterisk (*) next to the field, it is required. This information is supplied to you by your company. If the field has a "search" button next to it, you may click on that button to be presented with the various valid responses for that particular field.
Q:What is the difference between a cart & a list?
A:The shopping cart is used for purchases you make right away. The custom shopping list feature is used to create lists of commonly ordered items for future reference. You may have multiple lists on your account.
Q:What is a best value?
A:Items that have been discounted especially for your company per your agreement with Viking Office.
Q:Why do I have to change my password?
A:A: For security reasons, Viking Office gives you the option of changing your password on a regular basis (30, 60 or 90 days). When prompted to change your password, you may reuse the same password again in the "new password" section & "confirm password" fields. Please contact your Viking Office account manager or superuser if you would like to have your password set to never expire.
Q:I'm trying to type in my Login Name, but instead my cursor just jumps all over the screen?
A:If you are using the number pad on your keyboard, make sure your num-lock is on
Q:I am supposed to have access to several addresses for shipping. How do I change the default choice?
A:If your company has given you access to multiple shipping addresses, you will notice a "select" button below to the address ID box. Click on the button and you will be presented with the list of shipping addresses available for your profile. Choose the prefered shipping address and check the box "current" to set it as default.
Q:Why is my order "on hold”? I did not place it on hold.
A:Your account may be set up in such a way that your permission allows you to place orders on hold only. An email is then sent to your administrator or purchasing department, which then allows them to review, approve, and then release the order from hold.
Q:How do I get a catalog?
A:Your Account Manager will provide you with a catalog. You can also contact our customer service center by calling 077-3265050.
Q:I cannot find "order tracking and history".
A:Your orders can now be found under the "order history & tracking" link in the upper right-hand corner of the BSD site.
Q:In "order history & tracking", what do the various order status mean?
A:
  • "Held for Review or Restrictions" - Your purchasing department may request to restrict your orders to "hold only". Typically, a supervisor would be selected to approve and release the orders, and would receive an order notification via e-mail (if the supervisor's e-mail address is correctly configured in your login profile).
    • "Held by Customer" -You decided to place the order on hold until you are ready for Viking Office to process it.
    • "Delivered" - Your order has been reconciled.
    • "Canceled" - Your order has been canceled.
    Your orders can now be found under the "Order History & Tracking" link in the upper right-hand corner of the BSD site.
    Q:What are the recommended web browsers for using our system?
    A:Viking Office recommends the latest versions of Explorer, Mozilla Firefox, Google Chrome & Appel Safari.
    Q:What do the asterisks mean on the additional order information screen?
    A:The asterisks on the additional order information Screen mean the field is a required field. In order to complete your order, information must be either manually entered in the field or the search button to the right of the box may be chosen to select a specific selection.
    Q:Why do I have to select the purchase now button to complete my order?
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    Q:How can I place my shopping list on the Internet?
    A:Viking Office has the ability to take an Excel spreadsheet and load it into the Internet as a Custom Shopping List. Ask your Viking Office Account Manager for more details.
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